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Frequently Asked Questions

Delivery

How much does delivery cost?

Delivery is free for deliveries of R350 or more. And R100 for orders less than R350.

When will my order be delivered?

Within 7 working days

Can I change my delivery address after I have ordered?

Contact us and provide us with your order number

Does Thola Africa ship internationally?

We do not ship outside South Africa yet

What happens if a product is missing from my shipment/delivery?

Tell us which item is missing. Complete the form and provide us with your order number

Payment

How do I know if my order has gone through?

You will receive email notification of the payment received with details of the items to be dispatched

What are my payment options?

  • MasterCard and Visa credit cards
  • EFT through Standard Bank, Nedbank, FNB or Absa
  • Masterpass
  • Credit facility mobicred
  • Digital payment via Bitcoin

Return & Refund

How do I return my purchase?

Log your request with your order number and reason for return

What if the item I bought is defective?

Submit a claim and provide us with your order number

What is your Returns Policy?

View our returns policy here

Privacy & Security

Do you keep my credit card details?

We do not store your credit card details

Will my information be sold to third parties?

Thola Africa takes customer information security seriously. We will not sell or pass your information to third parties. View our privacy policy  here

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