Frequently Asked Questions

Delivery

Domestic deliveries, in South Africa, is free for all deliveries of R1000 or more and R99 for orders of less than R1000. The cost of international deliveries is automatically calculated and will be reflected in the cost upon check out.

For domestic deliveries, in South Africa, we aim to deliver all orders within 7 working days, while times will vary for international deliveries, depending on destination.

Sure, contact us and provide us with your order number and we will try our best to help you.

Yes! Thola Africa can ship anywhere in the world, using our delivery partners. The cost of international shipping will, however, be paid by the customer.

Tell us which item is missing. Complete the form and provide us with your order number.

Payment

You will receive email notification of the payment received with details of the items to be dispatched

  • MasterCard and Visa credit cards
  • EFT through Standard Bank, Nedbank, FNB or Absa
  • Masterpass
  • Credit facility mobicred

Return & Refund

Log your request with your order number and reason for return

Submit a claim and provide us with your order number

View our returns policy here

Privacy & Security

No! Thola Africa do not store your credit card details.

No! Thola Africa takes customer information security seriously. We will not sell or pass your information to third parties. View our privacy policy  here